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Quality Assurance Technician II

City & State: 

Hazleton, PA, US, 18201

Job Category:  Food Safety & Quality Assurance

ARYZTA is a global baking company with a Passion for Good Food. We provide our retail and foodservice customers with a portfolio of bakery solutions so they can deliver memorable, delicious food to consumers. With operations in the United States, Canada, South America, Europe, Asia, Australia and New Zealand, ARYZTA has become a global leader in the baked goods industry and one of the largest specialty bakery companies in the world. Our leading bakery brands in North America include La Brea Bakery®, Otis Spunkmeyer®, and Oakrun Farm Bakery®. We have 58 state-of-the-art bakeries and kitchens around the globe, with 26 of those in North America, and are committed to driving innovation, predicting upcoming consumer trends and flavors, and exceeding our customers’ expectations. The Americas team champions the values of Integrity, Ownership, Customer Focus, Creativity and Care to help us deliver on People Safety, Food Safety, Quality and Collaboration.



Job Title

  • Quality Assurance Technician II


  • Quality

Reporting to

  • Quality Manager

Position Purpose

The Quality Assurance (QA) Technician ll has the primary responsibility for protecting the food by conducting food safety and quality sampling, testing, and documentation to meet all regulatory, customer, and ARYZTA requirements. QA Technicians may be designated as I or II depending on level of experience and skills.


Key Accountabilities

The QA Technician ll is responsible for conducting food safety and quality assurance procedures to ensure ARYZTA is in compliance with best practices for food safety and quality. The QA Technician reports to the QA Supervisor or QA Manager (depending on size of bakery.


This section describes the core responsibilities of this position. Duties may vary dependent on department staffing and seasonal fluctuations.

  • Responsible for meeting all applicable food regualtiosn (international, national, state, and local)
  • Responsible for complying with the Global Food Safety Initiative (GFSI) standards (i.e BRC, SQF)
  • Responsible for sampling, testing, and documentation of the Quality Management System (QMS) including procedures, records, Good Manufacturing Practices (GMPs), and Hazard Analysis and Critical Control Points (HACCP)
  • Works to maintain the safety,legality and quality of each food and the processes used in their manufacture.
  • Responsible for meeting and exceeding customer requirements.
  • Works to reduce customer/consumer complaints for foods manufactured on site.
  • Reports food safety and quality issues to their supervisor.
  • Authorized to hold product based on food safety or quality non-confiormance.
  • Participates in daily food evaluation to identify possible defects.
  • Participates in physical bakery inspections on a weeklu basis on each area (pest control, operational methods, maintenance for food safety, sanitation, personnel practices, etc.)
  • Selects food items for analysis at specified stages in the production process for evaluating compliance to specification.
  • Able to perform pre-operational inspections and report any concerns to their supervisor.
  • Able to use the following instrumentation/measuring devices
  • Thermometers
  • Metal detectors
  • X-ray devices
  • Calculators
  • Scales
  • Gauges
  • Calipers
  • Rulers
  • Moisture analyzers
  • Ovens
  • Responsible for assuring materials are received from ARYZTA approved suppliers and conducts raw material supplier performance monitoring.
  • Participates in the Environmental Monitoring Programs (i.e. collecting swab samples, using the ATP system).
  • Able to print finished food case labels (as appropriate to the bakery or kitchen)
  • Ensures appropriate communication of food safety/QA issues with Production Supervisors and QA Technicians at shift change.
  • If required, can coordinate and oversee the daily duties of a Level 1 QA Tech.
  • Other duties may be assigned and QA Technician is expected to effectively manage and execute changes.

Education, Technical Qualifications, Experience and Competencies Proficiency Level


The education, technical qualifications, experience and competencies are representative of those that must be met by an employee to successfully perform the essential functions of this job.

  • Effective work ethic and good communication skills
  • High School Diploma, some college science courses or experience in the food industry
  • Training in HACCP (Hazard Analysis & Critical Control Points)
  • Training in a Global Food Safety Initiative (GFSI) standard such as BRC or SQF.
  • Good writing, mathematics, and critical thinking skills
  • Experience in computers including spreadsheets


Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Regularly required to climb, stand or walk for extended periods of time.
  • Use a computer keyboard and monitor more than 25% of total work time.
  • The employee must occasionally lift and/or move up to 50 pounds.


Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • While performing the duties of this job, the employee frequently works near moving mechanical parts and is occasionally exposed to outside weather conditions, wet and/or humid conditions, fumes, or airborne particles and extreme cold.
  • The noise level in the work environment is often moderate to loud.

Ability to work different shifts and weekends

ARYZTA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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